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To submit a product for warranty claim or repair, please check if your item carries an official brand warranty (such as Ronin or Audionic). For brand-warranted items, you can directly visit or ship your device to their nearest official brand service center along with your purchase receipt. For other products or if you need assistance locating the right facility, contact our customer support team first. We will provide your purchase details and guide you to the correct authorized service center to ensure a smooth repair process.

Products that feature an official manufacturer warranty card (such as Ronin and Audionic's 1-Year Warranty) are fully eligible for repairs or replacements if they show technical defects in materials or workmanship during the warranty period. Please note that official brand warranties strictly cover manufacturing defects and do not apply to issues caused by misuse, accidental drops, water damage, unauthorized physical repairs, or normal wear and tear.

If the official brand authorized service center cannot successfully repair your product within the warranty period, you may be eligible for a product replacement or a solution dictated by that specific brand's official policy. In such cases, please collect your official service center inspection/claim slip and reach out to our customer support team immediately. We will help you navigate the brand's procedure and discuss your available options.

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

Warranty service is strictly not provided or becomes void by the manufacturer in cases of:

• Physical or Liquid Damage: Any faults or breakage caused by misuse, dropping, water exposure, negligence, or accidents.
• Unauthorized Modifications: Any open unit tampering, self-repair attempts, or broken brand warranty seals.
• Normal Wear and Tear: Standard cosmetic degradation over time, including external scratches, color fading, or natural battery capacity depletion.
• Improper Power Usage: Burned internal components or boards caused by using incorrect voltage, sub-standard charging bricks, or operating conditions not specified by the manufacturer.
• Post-Purchase Shipping Damage: Any loss or physical damage that occurs during transit after purchase, unless the item was originally shipped and damaged by our logistics partners.

Please review the official warranty card included inside your product's packaging carefully to fully understand your specific brand coverage.